Version 2.5
Yes, especially when it comes to sending from eClaims to PhilHealth. It should be also connected to the SERVER.
Yes, but it depends on each Hospital Rules. Its sending is by Transmittal.
60 days based on the patient’s discharge date.
The required file size to upload documents to PHIC is 2MB. 6MB if to cloud.
Click Print button after the Check Eligibility button is pressed. The reasons will be stated. If there is a discrepancy, look for the specific field and check if there are spaces after each input.
Check for the Interbase Service Manager if it is Running or Stopped. Right click and Run as administrator. If it stopped, change the Borland.lic found in Program Files(86).
Check for the Server if it is properly turned on and with internet connection. Check also for the config.
Search for the patient and check its LHIO in the Philhealth Portal to compare. If the LHIO has changed, update the LHIO in eclaims and check its status.
Identify the client if they are using MSSQL or Interbase.
1.
Check the firewall. If it is turned on, please turn it off.
2.
Check if there is an active antivirus, please turn it off as well.
3.
Check the stability of the internet connection.
Restart your PC and once it is open, please wait for a few moments before accessing it again.
Install ODBC in order to have database management and to avoid this kind of error.
1.
Check the firewall. If it is turned on, please turn it off.
2.
Check if there is an active antivirus, please turn it off as well.
3.
Restart your PC
4.
If this will not be resolved , please contact the service provider.
Version 3
So that the update will apply automatically.